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Netgem GURU management tool
Your subscribers’ home network is no longer a black box
“Guru” is a telco grade management tool to access, control and monitor your Fibre “to the Rooms” and not just “to the Home”.
It allows you to optimise your customers’ home experience of Netgem Super Wifi and to reduce your support costs
See what’s really happening
The “Guru” back-end presents a direct view of a customer’s entire network topology with a customizable level of detail and information / permissions for your teams
Help your support desk
Direct access to the list of potential issues and improvements
● obsolete protocols
● missing devices
● coverage issue
● Interference
Improve customer base management
From churn prevention to easy upsell to your customer base from the usage in the home, knowing more about the home network makes your base comms more relevant
Integrate GURU to your own tools
Integrate home network monitoring with your own customer care tools and network operations center via secure cloud APIs
Understand and control
your customers’ connected homes
Managed network
Get visibility of what happens beyond the gateway at the customer premises, and recommended course of action through our IT interface, fully integrated to Netgem DMS (Devices Management System)
- Single Sign-on
- Direct access to household information for a specific customer
- Overview of issues and corrective actions
- Recommendations
Analytics
- Usage & device trends
- QoS metrics and evolution over time
- Customisable dashboards so you can understand and pilot your business better
Actionable alerts & upselling
- Alert triggers can be set up for commercial opportunities:Saturated Access Point (needs getting another), Obsolete protocols on devices (needs changing), Bandwidth saturation (needs faster package)
- Customisable alerts for each of your teams (high churn propensity, proactive technical calls, upsell opportunities for your sales team etc)
Efficient support
Netgem Guru improves the quality of support to your customers in two main ways:
- It reduces the number of calls to your support by fixing problems automatically and anticipating them, automatically and through alerts to the end user
- It helps resolve remaining calls quicker by providing your helpdesk with the data to support the customers better and faster
Technical Specifications
- SELF HEALING INTELLIGENCE
- RELIABILITY
- NETWORK CONTROL
- LIVE REPORTING FOR SUPPORT
- ACTIONABLE MONITORING
- Based on a unique AI engine which analyses the network model and performances, Netgem Guru delivers ongoing improvement to the WiFi configuration including:
- channel optimisation
- reduction of interference
- client steering
- AP steering
- An improved behavioural model learns from a household usage and determines in advance the best setup at some point
- Specific steering at a certain time due to predicted location
- Specific channel configuration in anticipation of an increased network consumption
- Based on Netgem DMS extended knowledge and proven record of back-end reliability and scalability
- Hosted by Microsoft Azure
- Auto-scaling capability to answer to changing demands
- Data are measured continuously
- Edge computing controller aggregates data depending on its semantic before sending them to the back-end
- Round-robin storage to minimize the exponentiality of storage
- KPI are assessed on different levels
- Household
- Group of users
- Region / Country
- Entire operation
- Netgem Guru has a live mode with very little offset with real time, allowing an efficient interface for the helpdesk
- View directly the topology of a household:
- AP and backhaul status
- Clients connected with all the configuration
- Type of connection, quality, stability
- Stability of the topology
- Helpdesk can interfere directly with the household to nail down the source of an issue
- Alerts and warning are triggered automatically by Netgel Guru:
- Loss of an Access Point
- Underrated performances
- Significant change in the topology reporting
- Issue caused by a specific client device
- These alerts are pushed to the end user
- Visual feedback on devices (when devices permits)
- email, SMS
- Incoming call for high stake alert
Do you want to exchange with our experts and discover our platform?
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