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Netgem GURU management tool 

Your subscribers’ home network is no longer a black box

“Guru” is a telco grade management tool to access, control and monitor your Fibre “to the Rooms” and not just “to the Home”.

It allows you to optimise your customers’ home experience of Netgem Super Wifi  and to reduce your support costs

See what’s really happening

The “Guru” back-end presents a direct view of a customer’s entire network  topology with a customizable level of detail and information / permissions for your teams

Help your support desk

Direct access to the list of potential issues and improvements
● obsolete protocols
● missing devices
● coverage issue
● Interference

Improve customer base management

From churn prevention to easy upsell to your customer base from the usage in the home, knowing more about the home network makes your base comms more relevant

Integrate GURU to your own tools

Integrate home network monitoring with your own customer care tools and network operations center via secure cloud APIs

Understand and control
your customers’ connected homes

Technical Specifications

  • Based on a unique AI engine which analyses the network model and performances, Netgem Guru delivers ongoing improvement to the WiFi configuration including:
    • channel optimisation
    • reduction of interference
    • client steering
    • AP steering
  • An improved behavioural model learns from a household usage and determines in advance the best setup at some point
    • Specific steering at a certain time due to predicted location
    • Specific channel configuration in anticipation of an increased network consumption
  • Based on Netgem DMS extended knowledge and proven record of back-end reliability and scalability
    • Hosted by Microsoft Azure
    • Auto-scaling capability to answer to changing demands
  • Data are measured continuously 
  • Edge computing controller aggregates data depending on its semantic before sending them to the back-end
  • Round-robin storage to minimize the exponentiality of storage
  • KPI are assessed on different levels
    • Household
    • Group of users
    • Region / Country 
    • Entire operation
  • Netgem Guru has a live mode with very little offset with real time, allowing an efficient interface for the helpdesk
  • View directly the topology of a household:
    • AP and backhaul status
    • Clients connected with all the configuration
    • Type of connection, quality, stability
    • Stability of the topology
  • Helpdesk can interfere directly with the household to nail down the source of an issue
  • Alerts and warning are triggered automatically by Netgel Guru:
    • Loss of an Access Point
    • Underrated performances
    • Significant change in the topology reporting
    • Issue caused by a specific client device
  • These alerts are pushed to the end user 
    • Visual feedback on devices (when devices permits)
    • email, SMS
    • Incoming call for high stake alert

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